How do I know if ordering online is secure?

  • To help determine if your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), the Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. You should also verify that the URL for the page you are on includes “HTTPS” at the beginning. Most browsers offer additional security alerts as well.

How do I create an account?

  • Go to your account section on the website, provide the requested information, and you’re ready to go.

How to place an order?

  1. Select your favorite collection and click on the product details.
  2. Select your size and click the “ADD TO SHOPPING CART” button.
  3. Review the items in your shopping bag by clicking “MY CART” at the top right of the page.
  4. Click on ‘CHECKOUT’ to complete your order.

How can I change or cancel my order after it has been submitted?

  • Payment or billing information cannot be altered once an order is placed. To request changes to your order, please contact Customer Service via email at [email protected].

Payment method

  • We use Square, Stripe, and PayPal for payments, and the following cards are accepted: JCB, VISA, MASTERCARD, and AMERICAN EXPRESS.

When will my credit card be charged?

  • Your credit card will be charged for the cost of each item as it ships. Therefore, you may see multiple credit card charges if you have an order containing multiple items shipped at different times.

How can I track my order?

  • Please contact customer service for order information after delivery.

Matters needing attention

  • Installation Location: Ensure that the flag is installed in an unobstructed, well-ventilated area to allow it to fly freely.
  • Weather Conditions: It is advisable to take down the flag during high winds, storms, or severe weather to extend its lifespan.
  • Cleaning Maintenance: Regularly check and clean the flag. Hand wash with mild soap and water, avoiding bleach or harsh detergents to prevent damage to the flag’s color and material.
  • Storage Method: When not in use, clean and dry the flag thoroughly before storing it in a cool, dry place to prevent mold and moisture damage.
  • Check for Fading and Wear: Regularly inspect the flag for any fading or wear and replace it as needed to maintain its best appearance.